Information For Tenants

Helpful information for Joyce tenants.

Support for tenants

At Joyce, everyone that we work with is important to us. If you’re a tenant in one of our portfolio properties, you can expect to receive the highest quality of dedicated support from our specialised property management teams.

We’ve prepared this page to provide you with some key tenant information, including:

  • Frequently-requested documents
  • What to do in an emergency
  • How to handle lost keys
  • Some of our recommended tradesmen

If you have any other questions that haven’t been answered below, please don’t hesitate to get in touch with your property manager. They’ll be happy to help.

Frequently requested Forms

Here are some of the forms that our valued tenants request most often. Please contact your property manager or our main office if you require any other forms.

General Maintenance

Although our properties are of the highest standard, it’s not uncommon for our tenants to require general maintenance from time-to-time when renting.

As with any type of maintenance, it’s important that you make us aware as soon as possible. By contacting your property manager, they’ll be able to arrange for our maintenance team to visit the property and fix your problem promptly.

If your repair is urgent and we’re not in the office, don’t worry. You can still reach us for emergencies on 0417 953 321.

Emergency Repairs

If you’re experiencing any of the following problems, an emergency repair is required.

If you think your situation is severe but it isn’t listed, please get in touch with your property manager as soon as possible.

What to Do If You Can’t Reach Us

In the event that you can’t reach us and your repairs are urgent, you can have minimum repairs made to the property by a qualified tradesperson if you haven’t been able to reach us within 24 hours for emergency repairs and within 48 hours for urgent repairs.

What’s Classed As An Urgent Repair?

An urgent repair is defined as any fault or breakage that:

  • Exposes a person to risk of injury
  • Exposes the property to damage
  • Causes the tenant undue hardship

At Joyce, your safety is of paramount concern to us. If you think that you require urgent repairs, please get in touch with your property manager immediately so we can arrange repairs within 48 hours.

What If I Lose My Keys?

If you lose your keys, remotes or FOBS and aren’t able to gain access to your property, during our normal working hours (Mon-Fri between 8.30am and 5.00pm or Sat 9.00am – 12 noon), we can help you by providing a temporary set.

If this situation occurs after our office hours, you can contact a qualified locksmith to help you to get you inside. Please note that this is counted as a tenant expense. Additionally, please don’t attempt to reach us on our emergency line in this instance.

Recommended locksmith – Harry Armstrong

Phone: 9321 4390 or 0423 335 807


Emergency Services And Utility Provider Contact Information

If your situation is an emergency and you can’t get hold of us, please contact the relevant body below:

Emergency services

  • Fire or life threatening emergencies dial 000
  • SES emergency assistance 132 500
  • DFES emergency information 13 3337

Key Utility Providers

Recommended Tradespeople Contact Information

At Joyce Property Investments, we work with a number of trusted contractors servicing Perth and surrounding suburbs. View our full list of preferred contractors and their contact details.

Get in touch

We not only understand the process of property management, we also stay actively engaged in it.