Switch to Joyce
Emergency MaintenanceThe following information is intended to be a helpful guide with maintenance matters.
Guide for maintenance matters
During the course of your tenancy there may be circumstances where you require repairs and maintenance within the home. Maintenance can be defined as either general maintenance or urgent repairs. The following guide will help you if you find yourself requiring emergency maintenance.
Lost Keys / FOBS / Remotes
If you find yourself in the unfortunate predicament of losing keys, FOBS / remotes to your property during normal office hours (Monday – Friday from 9:30am until 4:30pm) we can assist by temporarily providing you with a spare set. If this situation occurs after-hours please contact a locksmith to arrange access to the premises. The call-out fee for the locksmith and replacement keys is a tenant expense. Please do not contact our emergency phone under these circumstances.
Atlantis Lock & Key – 0422 091 375
Lockworks – 0414 818 208 (Nick)
Lighthouse Locksmiths – 08 9455 3083
We recommend reporting general maintenance by email to our Maintenance Email and include your property address, what requires fixing and a photo where possible. Please note the Property Owner is not required to fix items if they are items which could not reasonably have expected to be working at the time the agreement was entered into.
- Examples of General maintenance include:
Air conditioning problems
- Garage roller door issues (unless they cannot be manually operated)
- Loose door handles and other hardware items
- Leaking taps
- Faulty light fittings
- Pilot light on hot water system
- Faulty appliances such as washing machines in furnished properties
General maintenance should be emailed to maintenance and will be attended to during normal business hours. Please do not send follow-ups about maintenance to this address, instead, please call us.
Action to be taken for essential and urgent maintenance
During business hours (9:30am until 4:30pm Monday to Friday) contact our office on 9429 7700 and speak directly with your Property Manager or a member of our team.
After business hours and on weekends please phone our emergency phone 0417 953 321 or 08 9429 7700 and leave a clear message and detailed message with your name, number and what has occurred and your call will be returned within a reasonable time frame.
Emergency Repairs in the case of an emergency the following references may be useful:
Get in touch
We not only understand the process of property management, we also stay actively engaged in it.