Emergency Maintenance

The following information is intended to be a helpful guide with maintenance matters.

Guide for maintenance matters

During the course of your tenancy there may be circumstances where you require repairs and maintenance within the home. Maintenance can be defined as either general maintenance or urgent repairs. The following guide will help you if you find yourself requiring emergency maintenance.

Lost Keys / FOBS / Remotes

If you find yourself in the unfortunate predicament of losing keys, FOBS / remotes to your property during normal office hours (Mon – Fri between 8.30 am and 5.00 pm or Sat 9.00 am – 12 noon) we can assist by temporarily providing you with a spare set. If this situation occurs after-hours please contact a locksmith to arrange access to the premises. The call-out fee for the locksmith and replacement keys is a tenant expense. Please do not contact our emergency phone under these circumstances.

Recommended Locksmith: Guardian Lock & Safe

Phone Michael: 0418 908 753

Email: guardianlockandsafe@ozemail.com.au

General Maintenance

It is very important to contact your Property Manager during normal business hours between 8.30 am – 5.00 pm and report any maintenance or repair issues as they occur or as soon as practicable during your tenancy. We recommend reporting general maintenance by email to your Property Manager and include a photo where possible. Please note the Property Owner is not required to fix items if they are items which could not reasonably have expected to be working at the time the agreement was entered into.

  • Examples of General maintenance include:
    Air conditioning problems
  • Garage roller door issues (unless they cannot be manually operated)
  • Loose door handles and other hardware items
  • Leaking taps
  • Faulty light fittings
  • Pilot light on hot water system
  • Faulty appliances such as washing machines in furnished properties

General maintenance should be emailed to your Property Manager and will be attended to during normal business hours.

Urgent Repairs

Urgent Repairs fall into two categories: essential services and other urgent repairs. Your Property Manager is required to arrange (not complete) repairs to essential services within 24 hours and urgent repairs within 48 hours. The repair does not have to be fixed within this time, but arrangements must be made to have the repair work rectified.

Action to be taken for essential and urgent maintenance

During business hours (8.30 – 5.00 pm Monday – Friday) contact our office on 9429 7700 and speak directly with your Property Manager or a member of our team.

After business hours and on weekends please phone our emergency phone 0417 953 321 and leave a clear message and your call will be returned within a reasonable time frame.

If you have made reasonable attempts to contact us and we have not taken action, you can, according to the Residential Tenancies Act, have the MINIMUM repairs carried out by a qualified tradesperson (click here to view Recommended Contractors) under the following circumstances:

  • If you are not able to contact us within 24 hours for essential repairs; and
  • 48 hours for urgent repairs

Emergency Repairs in the case of an emergency the following references may be useful:

The following references may be useful:

  • Fire or life threatening emergencies dial 000
  • SES emergency assistance 132 500
  • DFES emergency information 13 3337

Utility contacts:

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