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Information for Tenants

At Joyce, everyone that we work with is important to us. If you’re a tenant in one of our portfolio properties, you can expect to receive the highest quality of dedicated support from our specialised property management teams.

We’ve prepared this page to provide you with some key tenant information, including:

  • Frequently-requested documents
  • What to do in an emergency
  • How to handle lost keys
  • Some of our recommended tradesmen

If you have any other questions that haven’t been answered below, please don’t hesitate to get in touch with your property manager. They’ll be happy to help.

Frequently-requested Forms

Here are some of the forms that our valued tenants request most often:

Please contact your property manager or our main office if you require any other forms.

General Maintenance

Although our properties are of the highest standard, it’s not uncommon for our tenants to require general maintenance from time-to-time when renting.

As with any type of maintenance, it’s important that you make us aware as soon as possible. By contacting your property manager, they’ll be able to arrange for our maintenance team to visit the property and fix your problem promptly.

If your repair is urgent and we’re not in the office, don’t worry. You can still reach us for emergencies on 0417 953 321.

Emergency Repairs

If you’re experiencing any of the following problems, an emergency repair is required:

  • A burst water service (hot or cold, please turn it off at the mains as soon as possible)
  • A blocked sewer
  • A broken sewerage fitting
  • A severe roof leak
  • A gas leak – even if you can only just smell it
  • A serious electrical fault
  • Flooding within the property
  • A fault with the property’s lift service (please contact Strata Management)
  • Substantial damage resulting from storm, flooding or fire
  • A break-in or attempted breaking that has left the property unsecured

If you think your situation is severe but it isn’t listed above, please get in touch with your property manager as soon as possible.

What to Do If You Can’t Reach Us

In the event that you can’t reach us and your repairs are urgent, you can have minimum repairs made to the property by a qualified tradesperson if you haven’t been able to reach us within:

  • 24 hours for emergency repairs
  • 48 hours for urgent repairs

What’s Classed As An Urgent Repair?

An urgent repair is defined as any fault or breakage that:

  • Exposes a person to risk of injury
  • Exposes the property to damage
  • Causes the tenant undue hardship

At Joyce, your safety is of paramount concern to us. If you think that you require urgent repairs, please get in touch with your property manager immediately so we can arrange repairs within 48 hours.

What If I Lose My Keys?

If you lose your keys, remotes or FOBS and aren’t able to gain access to your property, during our normal working hours (Mon-Fri between 8.30am and 5.00pm or Sat 9.00am – 12 noon), we can help you by providing a temporary set.

If this situation occurs after our office hours, you can contact a qualified locksmith to help you to get you inside. Please note that this is counted as a tenant expense. Additionally, please don’t attempt to reach us on our emergency line in this instance.

Recommended locksmith: Harry Armstrong – 9321 4390 (office) – 0423 335 807 (mobile) – service@harryarmstrong.com.au.

Emergency Services And Utility Provider Contact Information

If your situation is an emergency and you can’t get hold of us, please contact the relevant body below:

Emergency services

  • Fire or life threatening emergencies dial 000
  • SES emergency assistance 132 500
  • DFES emergency information 13 3337

Key Utility Providers

Western Power        Phone: 13 13 51 (faults/emergencies only)

Synergy                     Phone: 13 13 53 (connections)

Water Corporation  Phone: 13 13 75

Alinta Gas                 Phone: 13 13 58

Recommended Tradespeople Contact Information

Here is the contact information for our experienced team of recommended tradespeople:

  • Electrician

Wired on Electrics – Glenn Gerde

9240 4540 office 0419 924 950 mobile

  • Plumbing

Trades on Tap 1300 884 146

Emergency 0488 364 211

  • Carpet Cleaning

Fresh Aire Carpet Cleaning

9493 3880 office 0418 914 097 mobile

  • Glazier

Premier Glass & Mirrors

9361 9736 office 0413 052 594 mobile

 

Have a Question?

Get in touch with us!