Information for Tenants

All our clients are important to us and that includes our Tenants. Just like our property investment partners, you can expect to receive the same high quality level of service and quick response to any issues that arise.

We look forward to helping you find a rental property and providing you with an excellent management service.

For your convenience the following forms can be downloaded:

General Maintenance

It is very important to contact your Property Manager and report any maintenance or repair issues as soon as they occur.  A minor leaking tap can very quickly become a more serious problem.

Matters concerning general maintenance should be emailed to your Property Manager.  General maintenance matters will not be attended to after hours.

For Emergency Repairs outside office hours please call 0417 953 321.

Emergency Repairs

The following cases are considered Emergency Repairs under the Residential Tenancies Act 1987:

  1. A burst water service (we suggest you turn the water off at the mains).
  2. A burst hot water service.
  3. A sewerage blockage.
  4. A broken sewerage fitting.
  5. A serious roof leak.
  6. A gas leak.
  7. A serious electrical fault likely to cause damage to property or to endanger human life.
  8. Flooding.
  9. A fault in a lift in the rented premises. (contact Strata Management)
  10. Substantial damage caused by flooding, storm or fire.
  11. You have been broken into or an attempted break-in has occurred and the property is no longer secure.

Please note that the pilot light on a hot water system, lost keys, or lock out, broken refrigerator/freezer or washing machine (in furnished properties) or broken air-conditioner will not be dealt with by the after-hours emergency service.

Utility Providers

Western Power           Phone: 13 13 51 (faults/emergencies only)

Synergy                        Phone: 13 13 53 (connections)

Water Corporation    Phone: 13 13 75

Alinta Gas                    Phone: 13 13 58

Internet, Foxtel, Telephone Connection

Please note that we do not recommend which provider to use for these services as it will depend on whether they are available in your area. A list of the major providers in Australia is provided below or you can go to for a comparison of plans.